In December 2017, every other question on our Facebook page had to do with the same topic: technical support. No matter what was the subject of our status update, the same questions were asked: “What’s going on with tech support?”, “Why aren’t they responding to my ticket?”, “Come on, respond to my ticket number 123456 already, please, please!” Of course, we responded. Perhaps we did not respond promptly enough to quell the wave of comments related to support tickets, but we did our best, and we will keep doing our best. On the other hand, there is a silver lining: if you see questions such as “Guys, where is your tech support?” fifty times in one day, you have nothing left to do but respond right away, and to everyone at once. We do have technical support, and it is among the best in the world. Here is why. Our support is backbreaking work Support’s main task is, quite obviously, solving problems encountered by users and working for the betterment of the service p
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